To start a return, please contact our customer service team via email or phone with your order number and the reason for the return. We’ll provide you with detailed instructions on how to return your item.
Yes, for hygiene and safety reasons, we cannot accept returns on opened food products, perishable goods, or personalised items. Please check the product page for any specific return restrictions before purchasing.
You have 30 days from the date of delivery to initiate a return. After this period, we unfortunately cannot accept returns.
If the return is due to our error (e.g. you received the wrong item or a damaged product), we’ll cover the return shipping costs. For other returns, you will be responsible for the cost of return shipping. We recommend using a tracked service to ensure your return reaches us safely.
Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days. The refund will be issued to the original payment method, and you will receive an email confirmation once it has been processed.
If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We will arrange for a replacement or a full refund, including return shipping if applicable. Be sure to provide photos of the damage to help expedite the process.
Yes, we offer exchanges for items in new and unused condition. Please contact us to arrange an exchange within 30 days of receipt. You will be responsible for shipping the item back to us, unless the exchange is due to an error or defective product.
Refunds are issued to the original payment method used for the purchase. If you paid with a credit card, the refund will be credited back to your card. If you used PayPal or another payment method, the refund will be returned to that account.
Yes, sale items can be returned under the same conditions as regular-priced items, as long as they are in their original condition and packaging. However, please note that only the amount paid (not the original price) will be refunded.
If you received an incorrect item, please contact us immediately. We’ll arrange for the correct item to be sent out and provide instructions for returning the wrong one, at no cost to you.
Yes, if you’ve received a gift and would like to return it, please contact us with the order number or details. We can offer an exchange or store credit for the return, depending on your preference.
We recommend using a trackable shipping service to ensure your return arrives safely. Unfortunately, we cannot process a refund or exchange if the return package is lost and we do not receive it. Be sure to retain proof of postage.
Refunds typically take 5-7 business days to process. If you haven’t seen your refund after this period, please check with your bank or payment provider, as processing times can vary. If there is still an issue, feel free to contact us and we’ll investigate further.