We're here to help!
Our customer care team is here to assist you with any questions, concerns, or feedback you may have. Please feel free to reach out using any of the following methods:
Phone
+44 (0) 1452 699610
We strive to respond to all inquiries within 24 hours.
Customer Care Opening Times
Monday to Friday 09:00 - 17:00
Social Media
Connect with us on Facebook, Instagram, and TikTok for updates, promotions, and more.
You can easily place an order through our website by browsing the products, selecting the items, and proceeding to checkout. Follow the prompts to complete your order.
Yes, give us a call, and we’ll be happy to assist.
Our website features an extensive range of products, readily accessible for browsing. If an item is out of stock after you've ordered it, we'll either offer a refund or source it from trusted suppliers.
If your order hasn't been processed, contact us to cancel and receive a full refund. If it's been dispatched, you can refuse delivery or return it for a full refund, though a £10 fee applies for refusing delivery.
Once your order has been processed and dispatched, you will receive an email containing your tracking number. You can also monitor the status of your order through your account section on the website.
We strive to process orders as quickly as we can and orders received before 16:30 Monday to Friday will be dispatched on the same day if the items are in stock. Delivery times may vary depending on the delivery method you have selected and your location, but most orders will be delivered within 1 - 5 business days.
If you need to change your shipping address, please contact us as soon as possible. We’ll do our best to accommodate the change, but once the order has been processed and shipped, we may not be able to modify the delivery details.
If you're not available, you can track your order and provide delivery instructions. Our parcels have a 'leave safe policy' and are rain-resistant to ensure safety.
We offer a variety of shipping options to suit your needs, including standard, expedited, and next-day delivery. You can choose your preferred option at checkout, and the costs will be calculated based on your location and order size.
We accept Visa, Mastercard, Maestro, PayPal, Google Pay, Apple Pay and ClearPay. We do not accept American Express.
You can check the status of your order by logging into your account on our website, where you will find updates and tracking details for your purchase.
We want you to be completely satisfied with your purchase! If for any reason you're not happy, you can return most items within 30 days of receipt, provided they are unused, in their original packaging, and in sellable condition. Certain products, such as perishable goods or personalised items, may be excluded from this policy.
To start a return, please contact our customer service team via email or phone with your order number and the reason for the return. We’ll provide you with detailed instructions on how to return your item.
Yes, we offer exchanges for items in new and unused condition. Please contact us to arrange an exchange within 30 days of receipt. You will be responsible for shipping the item back to us, unless the exchange is due to an error or defective product.
Yes, for hygiene and safety reasons, we cannot accept returns on opened food products, perishable goods, or personalised items. Please check the product page for any specific return restrictions before purchasing.
We take great care in packaging your items, but if your order arrives damaged or incomplete, please contact our customer care team within 48 hours of receiving your order. We’ll work with you to resolve the issue as quickly as possible.